Question 1

Do you do a live draw?

Accepted Answer

Sadly, our draw doesn’t have its own spotlight moment on TV or a live stream. It’s a behind-the-scenes kind of magic, but trust us, it’s just as exciting.

Question 2

I'm a winner! How do I claim my prize?

Accepted Answer

If you're a lucky EHG winner, you will be contacted by an EHG representative who will provide step-by-step instructions on how to book your holiday. They'll also inform you of what's included and answer any other questions you might have to ensure you have a truly incredible experience as a winner at EHG.

Question 3

I'm a winner! Who will handle my holiday booking?

Accepted Answer

If you're a lucky EHG winner, your holiday booking will be handled by the supplier of the holiday or an EHG concierge representative. An EHG representative will provide step-by-step instructions on how to book your holiday. They'll also inform you of what's included and answer any other questions you might have to ensure you have a truly incredible experience as a winner at EHG.

Question 4

I'm a winner! How long do I have to claim my winnings?

Accepted Answer

If you're a winner of an EHG prize, you will be contacted by an EHG representative. Your prize will remain available for 4 weeks for you to get in touch and make your booking. After 4 weeks an unclaimed prize draw may occur.

Question 5

What's the time frame for using my trip? Do I have to travel immediately?

Accepted Answer

Great question! Typically, the time frame to use your trip is within 9 months of being announced as a winner. However, we advise you to check on the specific terms and conditions of your booking with Exclusive Holiday Getaways. If you need help, please reach out to our customer service team for the most accurate information. They'll be happy to help you plan your getaway within the available time frame!

Question 6

Can I gift my holiday to a friend or family member?

Accepted Answer

Of course! Once you are contacted by an EHG representative, you can nominate/gift your holiday to any individual of your choosing.

Question 7

Is Exclusive Holiday Getaways legitimate?

Accepted Answer

Exclusive Holiday Getaways is a legitimate Australian business founded in 2024. We partner with leading organisations like Latitude Financial, Starlight Children's Foundation, Vision Australia, Ronald McDonald House Charities, Beyond Blue, Fight MND, Meals on Wheels, Big Brothers Big Sisters, Leukaemia Foundation and WWF. We are driven to deliver our customers excellent rewards and give everyday Australians the opportunity to win amazing luxury getaways. For more information on us and our story, visit our About Us page.

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