Question 1

What payment methods does EHG accept?

Accepted Answer

EHG accepts all major credit cards, including AMEX.

Question 2

How can I update my billing information with EHG?

Accepted Answer

Need to update your billing details? No problem! Simply log in to your EHG account on our website or app, head over to "My Account", and update your billing information.

Question 3

How do I claim my EHG rewards?

Accepted Answer

You can claim a benefit via the online store within EHG Rewards. There are discounts and gift cards to utilise.

Question 4

What is your refund policy for rewards?

Accepted Answer

Refunds of goods and services purchased or redeemed via the EHG Rewards platform are at the sole discretion of the retailer/supplier. The T&C's of the offer and supplier are specified on the rewards page.

Question 5

How do I claim my EHG savings?

Accepted Answer

You can claim your savings as either a discount or gift card on the member rewards platform.

Question 6

What happens if my eGift card expires?

Accepted Answer

Please check the Terms and Conditions of your eGift card. Expiry dates are specific to each Retailer. All expiry dates and other information about the eGift card can be found when accessing your eGift card details via your mobile phone digital wallet or viewing your gift online.

Question 7

How to redeem an eGift Card

Accepted Answer

When you have received your gift via email, follow the below steps to view and store the eGift Card safely in your digital wallet or mobile device. Locate the gift email and click ‘Redeem Gift’ The gift page will load, and you will get access to your gift.

Question 8

When will I see my Total & my Transaction History updated?

Accepted Answer

Usually within 24 hours of your purchase but it can sometimes take up to 5 days for your transaction to clear between banks and appear on your Profile.

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